Terms of Service, Privacy & Refund Policy

Benchmark Appeal LLC · Last updated July 16, 2026

1. Who we are and what this is

Benchmark ("we," "us") is operated by Benchmark Appeal LLC, a Pennsylvania limited liability company. We provide informational reports about Philadelphia property assessments, built from City of Philadelphia Office of Property Assessment (OPA) public records. We are a private service and are not affiliated with, endorsed by, or acting on behalf of the City of Philadelphia, the OPA, or the Board of Revision of Taxes (BRT).

2. Not legal, tax, or appraisal advice

Our verdicts and evidence packages are informational documents only. They are not legal advice, tax advice, an appraisal, an assessment, or a representation service. We do not appraise or assess property, and we do not file anything on your behalf or represent you before any agency. Benchmark Appeal LLC is not a law firm, not a licensed or certified real estate appraiser, not a property assessor, and not a tax representative. Only the City of Philadelphia's Office of Property Assessment assesses property in Philadelphia; nothing we produce is an official assessment or carries any official standing. You are responsible for your own filing decisions and deadlines. For advice about your specific situation, consult a qualified professional.

3. No guarantee of outcomes

Assessment appeal outcomes are decided solely by the OPA and the BRT. A review can result in a decrease, no change, or an increase in assessed value. Potential savings shown anywhere on this site or in a report are estimates derived from public records and our comparable-sales model, which has a measured margin of error — they are not promises. Verify all figures against your mailed Notice of Valuation.

4. The product and pricing

The address-level verdict is free and requires no account or email.
The evidence package is a one-time purchase (price shown at checkout). Payment is processed by Stripe; we never see or store your card details.
There are no subscriptions, no recurring charges, and no contingency fees. Buying a package for one tax year creates no obligation for any future year.

5. Refund policy

Before checkout: we verify we can generate a full-quality package for your property. If we can't, you cannot be charged — the purchase is blocked.
After purchase: if your package contains materially incorrect data about your property (wrong parcel, wrong values versus city records as of the purchase date), or you cannot access it, contact us within 14 days for a full refund.
We do not refund based on appeal outcomes, which are outside anyone's control (see §3).

6. Privacy

What we process: the addresses you look up; if you purchase, the checkout details handled by Stripe (name, email, payment method — see Stripe's privacy policy) and the generated report; if you opt in to reminders, your email address.
Public records: report contents are derived from OPA public records, which are public regardless of us.
What we don't do: we do not sell or rent personal information, and we do not send marketing email without your consent. Transactional messages (receipts, report delivery, requested reminders) are part of the service.
Cookies/analytics: we use only what is necessary to operate the site and measure aggregate usage. No cross-site ad tracking pixels on report pages.
Deletion: email us to have your email address and purchase records deleted, subject to records we must keep for tax and payment-processing purposes.

7. Acceptable use

Don't scrape, resell, or misrepresent our reports as official city documents; don't use the free verdict tool at automated volume. Portfolio and white-label arrangements are available — contact us instead.

8. Intellectual property and your license

What we own: the BENCHMARK name and logo, this site, our reports and their format, our comparable-sales model, and the data compilations we have built are the property of Benchmark Appeal LLC. (The underlying OPA records are public and belong to no one — see §6.)
What you get when you buy: a personal, non-exclusive, non-transferable license to use your evidence package for the property it covers — including filing it with the OPA or BRT and sharing it with your own advisors. It does not permit resale, republication, or reuse for other properties.
Don't copy, scrape, or reverse-engineer the site, the model, or our report structure (see also §7).
What you share with us: if you send us your appeal decision letter or feedback, you give us permission to use it to improve the service and, in anonymized aggregate form, in our published statistics.

9. Dispute resolution — arbitration and class-action waiver

Please read this section carefully; it affects how disputes between us are resolved. First, we ask that you contact us at hello@benchmarkappeal.com so we can try to resolve any concern informally — most issues are settled this way. If we can't, any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration rather than in court, except that either of us may bring a qualifying claim in small-claims court. You and Benchmark Appeal LLC each waive any right to a jury trial and to participate in a class, collective, or representative action; disputes are handled only on an individual basis. This agreement to arbitrate is governed by the Federal Arbitration Act. You may opt out by emailing hello@benchmarkappeal.com within 30 days of your first purchase and stating that you opt out of arbitration; opting out will not affect any other part of these terms.

10. Indemnification

You agree to indemnify and hold harmless Benchmark Appeal LLC and its members from any claim, loss, or expense (including reasonable attorneys' fees) arising from your misuse of the service, your violation of these terms, or the filing decisions and submissions you make to any government agency based on information you obtained here.

11. Liability, disputes, changes

The service is provided "as is." To the maximum extent permitted by law, Benchmark Appeal LLC's total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. These terms are governed by Pennsylvania law, with venue in Philadelphia County. We may update these terms; the "last updated" date above reflects the current version, and material changes will be noted on this page.

12. Contact

Benchmark Appeal LLC · hello@benchmarkappeal.com